Refund policy

Damages and issues

We don't provide return/refund for final sale items. We offer a replacement option for damaged/malfunction items. 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or wrong, so that we can evaluate the issue and make it right.

To be eligible for a replacement, please provide a proof of delivery and damage in its original packaging. You’ll also need to provide a copy of the receipt or proof of purchase.

To start a replacement, you can contact us at hello@sunchelleswitches.co.nz. 

If your replacement is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a replacement will not be accepted.

You can always contact us for any questions at hello@sunchelleswitches.co.nz. 

Returns and refunds
For items eligible for a return/refund, please contact us at hello@sunchelleswitches.co.nz within 30 days of purchase with details provided, including proof of purchase, proof of delivery, and reasons for returns/refunds.

We will notify you within 7 days once the request is received and inspected, and let you know if the return/refund is approved. Once approved, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You’ll be refunded with the approved refund amount on your original payment method within 5 business days once the returned package is received. Please expect delays from credit card providers or finance companies to process the refund.

If you haven't heard from us or received a refund for more than 21 days since the return is shipped, please contact us at hello@sunchelleswitches.co.nz.